Last Updated: March 31, 2014
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
Account Information. When you create an Account we'll collect certain information that can be used to identify you, such as your name and email address (Personally Identifiable Information or PII). When you purchase a ticket to a Paid Event, we'll collect other PII from you such as your shipping address and phone number. We may also collect certain information that is not PII because it cannot be used by itself to identify you, such as your zip code and the city in which you are located. If you choose to create an Account through one of your SNS Accounts, you may have to provide us with your username (or userID) so that your identity can be authenticated by the SNS Account. When the authentication is complete, we'll be able to link your Account with the SNS Account and access certain PII, such as your name and email address, and other PII that your privacy settings on the SNS Account permit us to access. We'll also be able to access your list of friends on the SNS Account. We don't receive or store passwords for any of your SNS Accounts. We may use your PII to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the Opt-Out procedure described in this policy below.
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as Log Data), including both Account holders and non-Account holders (either, a User). Log Data may include information such as a User's Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, Events on our Services which a User views, tags, or likes, search terms, the links on our Services that a User clicked on and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users' needs and preferences. We may use a person's IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
Location Information. When you use our App we collect and store information about where you are located, such as by converting your IP address into a rough geolocation and accessing your mobile devices GPS coordinates or course location if you enable location services on your device. We may use location information to improve and personalize our Services for you.
We will not share any PII that we have collected from you except as described below:
Information Shared with Our Services Providers. We may engage third party service providers to work with us to administer and provide the Services (e.g. we use third parties to process payments for purchases made via the Services). These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose. Â
Information Shared with Event Partners. We may share information with our Event partners, including a third party who provides or sponsors an Event, such as an Event promoter or record label, and the Venue where the Event is being held, to enable you to attend an Event (e.g. so you can collect your ticket at the Venue's box office or will call or so that your tickets or other Event information or merchandise can be emailed or shipped to you). Our Event partners have access to your PII only for the purpose of performing services on your behalf. We do not authorize our Event Partners to use your PII for any other purpose. You should read their privacy polices to learn how they treat your information.
Information Shared with Other Third Parties. We may share aggregated information and non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes. We use Log Data to compile popularity charts, which are shared with all Users and may be shared with third parties.
Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others. It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iii) to prevent or stop activity we consider to be illegal or unethical.
We are very concerned with safeguarding your information. The security of your PII is important to us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information (such as credit card number or social security number), we encrypt that information using 128 bit encryption. In some cases, we also encrypt sensitive information where it is stored on our systems.
As part of our Services, Account holders may communicate with other Account holders and, to a limited extent, with non-registered users, through use of their Accounts. Account holders may email or message non-registered users outside of the Services to share information regarding an Event, or to invite them to join or refer them to the Services. Additionally, Account holders can email or message other Account holders regarding an Event.
You can access and modify the PII associated with your Account through the Account Details page on the Site or the App. If you want us to delete your PII and your Account, please contact us at firstname.lastname@example.org with your request. We'll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
If you do not wish to receive promotional emails, newsletter notifications, or other communications from us, please follow the unsubscribe instructions provided in any of the communications or through the Services.
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.